Stuller’s Canadian Services
These exclusive services for our Canadian partners make doing business with us better, faster, and easier. We focus on your needs each step of the way and we stay alert looking for new opportunities to help you.
Single Invoicing and
Payment in Canadian Currency
You will receive only one invoice per order, which will include all duties and taxes.
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All payments should be made in the currency on the invoice
to avoid exchange rate fees. -
While placing an order and paying with a credit card, a Stuller consultant
will verify the currency of the charge. -
All Canadian payments will go to this address:
SI
PO Box 15557, Station A
Toronto, Ontario M5W 1C1 -
Only Visa and Mastercard are accepted.
Payments sent to another Stuller address will prolong the process and could result in finance charges and fees.
Extended Cutoff Time
Your extended order cutoff time is 3:00 p.m. (your local time). This means that no matter where you are located, you can place your order until 3:00 p.m. with next-day delivery.
Product Review Conditional Sale
Stuller is now the importer of record. You will only be assessed GST or HST upon invoicing of purchased items.
Shipping
For shipping, we offer competitive
air and ground options.
Returns
For your convenience, all returns will now go to one convenient address.
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To facilitate a return request, customers must complete and submit the Returns Form located at Stuller.com/Returns
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Returns are free from the Queen Street East processing center address to Stuller. However, Stuller is not responsible for postage to the processing center.
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Please send all returns to
SI Customer Care Canada
55 Queen Street East, Suite 1307
Toronto, Ontario M5C 1R6
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The customer care center can accept packages up to $30,000 CAD. If the value of your return exceeds $30,000 CAD, you can split shipments to the return center or ship the return directly to Stuller in Lafayette, LA.
Matching Services
When sending loose stones or jewelry to Stuller for the purpose of matching stones, these must be sent to SI, Attn: Dept. 43, 302 Rue Louis XIV, Lafayette, LA 70508, USA. Do NOT send to our Toronto Service Center.
Toronto Location
Stuller’s Customer Care Canada is located at:
55 Queen Street East, Suite 1307
Toronto, Ontario M5C 1R6.
Our Canadian-based representatives will help you with order placement and customer service questions. You can reach our French-speaking associates, by calling 800-877-7777, ext. 2526.
All orders will be shipped directly to your Canada business location.
If you have any questions or need assistance in placing an order, please call us at our U.S. headquarters at 800-877-7777. We look forward to continuing to provide you with fast, consistent, reliable service.
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