Product Returns

Standard Online Return

  • Choose products online from order history.
  • Automated forms ready to print
  • Use your own shipping and insurance to send to the return address below.
Easiest + Fastest

Expedited Online Return

$24.99 using credit card
  • Includes next-day shipping and insurance up to $2,500 for the fastest refund
  • Convenient shipping label ready to print
  • Choose products online from order history
  • Automated forms ready to print

Manual Return

*UPS Next Day Saver Shipping Method. Available only in the contiguous 48 states. Excludes packages five pounds or greater, hazardous product, and oversize packages (irregular dimensions).

Return address

SI
Dept 70
302 Rue Louis XIV
Lafayette, LA 70508

What you need to know

  • Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 3 business days
  • Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
  • Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
  • Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
  • Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
  • Items returned because of manufacturing defects will be exchanged

Tips for securely packaging your return

  • Use plain or nondescript packaging.
  • When possible, do not display your company name or logo on the outside of packages being shipped to Stuller. Use secure/alias names to address a package.
  • By limiting the amount of information you share about who you are, what you are shipping, and to whom the shipment is intended, you minimize the risk of fraudulent activity.
  • If shipping multiple packages, avoid taping the boxes together.
  • Prepare shipments under a camera and capture the tracking number to have visual evidence of what was packed and shipped.
  • For higher value items, ALWAYS double box. Sealing the ends of both boxes with clear tape, or tape with fibers, is always the best way to protect the contents from theft.
  • Do not place your return in a drop box or leave it unattended. Schedule a pickup with the carrier or drop off inside the carrier’s facility and get a receipt with the tracking number.

Product Return Timelines

Returns of Stuller Diamonds® with Reports and Notable Gems® must be received by Stuller within 10 days of the invoice date. Finished Jewelry, Tools, Supplies, Packaging, and Fabricated Metals must be received by Stuller within 15 days of the invoice date and must be in original packaging. All other returns must be received within 30 days of the invoice date. This includes Made to Order items, which are still considered returnable without additional customization services.

Products returned outside the No Fee Return Period are charged a 15% restocking fee.

Product
No Fee Return Period
Calendar Days from Invoice Date
Stuller Diamonds® with Reports
Notable Gems®
10 Days
Jewelry
Tools and Supplies
Packaging and Displays
Fabricated Metals and Stampings
Watch Bands
15 Days
All Other Products 30 Days
Special Ordered Fabricated Metals
Books, CDs, DVDs
Imprinted Packaging/Displays
Special Orders
Selling Systems
Deals
Used Tools
Nonrefundable

Metals Return Policy

Fabricated metals that have been specially ordered or manufactured to your specifications, altered, cut, annealed, etc. cannot be returned or exchanged.

Return Policy for Bullion
Gold Bars, Coins, and Rounds
All bullion is nonreturnable and nonrefundable* after purchase.
Stuller gold bars as well as gold and silver minted coins and rounds are eligible for the Stuller Value Exchange, which allows customers to trade eligible bullion for their choice of Stuller account credit, check, or direct deposit. The payout will be 100% of the exchange value based on the Second London Fix market price on the day it is received back at our facility. It is processed with no additional fees.
*Exceptions may be made if the pieces are defective or damaged.
Contemporary Metal Band Size Exchange Program
Stuller offers lifetime size exchanges for $20 per exchange on Contemporary Metal Bands for a different finger size of the same ring if available or closest similar style or value at Stuller’s discretion. Requires proof of purchase. Additional fees apply for engraving.

Product Review/Conditional Sale

For accounts with Product Review/Conditional Sale privileges, products returned outside the Review Period will be invoiced, and regular return timelines and fees will apply. Please use the provided prepaid air bill to return items and include all original packaging plus a copy of the conditional sale document or invoice. Read the full Terms and Conditions.

We're here to help

Our Customer Care Team is ready to assist you every step of the way

800-877-7777 option 3
4/17/2024 Market Prices:
Gold 2390.35 Platinum 959.00 Silver 28.47