Product Returns
Expedited Online Return
Standard Online Return
Manual Return
Return address
Dept 70
302 Rue Louis XIV
Lafayette, LA 70508
What you need to know
- Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 3 business days
- Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
- Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
- Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
- Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
- Items returned because of manufacturing defects will be exchanged
Product Return Timelines
Returns of Stuller Diamonds® with reports and Notable Gems® must be received by Stuller within 10 days of the invoice date. Finished Jewelry, Tools, Supplies, Packaging, and Fabricated Metals must be received by Stuller within 15 days of the invoice date and must be in original packaging. All other returns must be received within 30 days of the invoice date. This includes Made to Order items, which are still considered returnable without additional customization services.
Products returned outside the No Fee Return Period are charged a 15% restocking fee.
Metals Return Policy
Fabricated metals that have been specially ordered or manufactured to your specifications, altered, cut, annealed, etc. cannot be returned or exchanged.
| Product |
No Fee Return Period
Calendar Days from Invoice Date
|
|---|---|
|
Diamonds with Grading Report Notable Gems® |
10 Days |
|
Finished Jewelry Tools and Supplies Packaging and Displays Fabricated Metals and Stampings Watchbands |
15 Days |
| All Other Products | 30 Days |
|
Special Order Fabricated Metals Books, CDs, DVDs Imprinted Packaging/Displays Special Orders Selling Systems Stuller Deals Used Tools |
Non-Returnable |
Product Review Conditional Sales
For accounts with Product Review/Conditional Sale privileges, products returned outside the Review
Period will be invoiced, and regular return timelines and fees will apply. Please use the provided
prepaid air bill to return items and include all original packaging plus a copy of the conditional
sale document or invoice. Read the full Terms and Conditions.
| Product |
No Fee Return Period
Calendar Days from Invoice Date
|
|---|---|
| Diamonds and Gemstones Review | 5 Days |
| Finished Jewelry Review | 15 Days |
Our Customer Care Team is ready to assist you every step of the way