Product Returns

Easiest + Fastest

Expedited Online Return

$24.99 using credit card
  • Includes next-day shipping and insurance up to $2,500 for the fastest refund
  • Convenient shipping label ready to print
  • Choose products online from order history
  • Automated forms ready to print

Standard Online Return

  • Choose products online from order history
  • Automated forms ready to print
  • Use your own shipping and insurance to send to the return address below

Manual Return

*UPS Next Day Saver Shipping Method. Available only in the contiguous 48 states. Excludes packages five pounds or greater, hazardous product, and oversize packages (irregular dimensions).

Return address

Dept 70
302 Rue Louis XIV
Lafayette, LA 70508

What you need to know

  • Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 3 business days
  • Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
  • Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
  • Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
  • Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
  • Items returned because of manufacturing defects will be exchanged

Product Return Timelines

Returns of Stuller Diamonds® with reports and Notable Gems® must be received by Stuller within 10 days of the invoice date. Finished Jewelry, Tools, Supplies, Packaging, and Fabricated Metals must be received by Stuller within 15 days of the invoice date and must be in original packaging. All other returns must be received within 30 days of the invoice date. This includes Made to Order items, which are still considered returnable without additional customization services.

Products returned outside the No Fee Return Period are charged a 15% restocking fee.

Metals Return Policy

Fabricated metals that have been specially ordered or manufactured to your specifications, altered, cut, annealed, etc. cannot be returned or exchanged.

No Fee Return Period
Calendar Days from Invoice Date
Diamonds with Grading Report
Notable Gems®
10 Days
Finished Jewelry
Tools and Supplies
Packaging and Displays
Fabricated Metals and Stampings
15 Days
All Other Products 30 Days
Special Order Fabricated Metals
Books, CDs, DVDs
Imprinted Packaging/Displays
Special Orders
Selling Systems
Stuller Deals
Used Tools

Product Review Conditional Sales

For accounts with Product Review/Conditional Sale privileges, products returned outside the Review Period will be invoiced, and regular return timelines and fees will apply. Please use the provided prepaid air bill to return items and include all original packaging plus a copy of the conditional sale document or invoice. Read the full Terms and Conditions.

No Fee Return Period
Calendar Days from Invoice Date
Diamonds and Gemstones Review 5 Days
Finished Jewelry Review 15 Days
We're here to help

Our Customer Care Team is ready to assist you every step of the way

800-877-7777 option 3
3/28/2023 Market Prices:
Gold 1962.85 Platinum 972.00 Silver 23.05