Product Returns
Expedited Online Return
Standard Online Return
Manual Return
Return address
Dept 70
302 Rue Louis XIV
Lafayette, LA 70508
What you need to know
- Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 3 business days
- Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
- Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
- Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
- Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
- Items returned because of manufacturing defects will be exchanged
Tips for securely packaging your return
- Use plain or nondescript packaging.
- When possible, do not display your company name or logo on the outside of packages being shipped to Stuller. Use secure/alias names to address a package.
- By limiting the amount of information you share about who you are, what you are shipping, and to whom the shipment is intended, you minimize the risk of fraudulent activity.
- If shipping multiple packages, avoid taping the boxes together.
- Prepare shipments under a camera and capture the tracking number to have visual evidence of what was packed and shipped.
- For higher value items, ALWAYS double box. Sealing the ends of both boxes with clear tape, or tape with fibers, is always the best way to protect the contents from theft.
- Do not place your return in a drop box or leave it unattended. Schedule a pickup with the carrier or drop off inside the carrier’s facility and get a receipt with the tracking number.
Product Return Timelines
Returns of Stuller Diamonds® with Reports and Notable Gems® must be received by Stuller within 10 days of the invoice date. Finished Jewelry, Tools, Supplies, Packaging, and Fabricated Metals must be received by Stuller within 15 days of the invoice date and must be in original packaging. All other returns must be received within 30 days of the invoice date. This includes Made to Order items, which are still considered returnable without additional customization services.
Products returned outside the No Fee Return Period are charged a 15% restocking fee.
| Product |
No Fee Return Period
Calendar Days from Invoice Date
|
|---|---|
|
Stuller Diamonds® with Reports Notable Gems® |
10 Days |
|
Jewelry Tools and Supplies Packaging and Displays Fabricated Metals and Stampings Watch Bands |
15 Days |
| All Other Products | 30 Days |
|
Special Ordered Fabricated Metals Books, CDs, DVDs Imprinted Packaging/Displays Special Orders Selling Systems Deals Used Tools |
Nonrefundable |
Metals Return Policy
Fabricated metals that have been specially ordered or manufactured to your specifications, altered, cut, annealed, etc. cannot be returned or exchanged.
Product Review/Conditional Sale
For accounts with Product Review/Conditional Sale privileges, products returned outside the Review
Period will be invoiced, and regular return timelines and fees will apply. Please use the provided
prepaid air bill to return items and include all original packaging plus a copy of the conditional
sale document or invoice. Read the full Terms and Conditions.
Our Customer Care Team is ready to assist you every step of the way