Now Open Saturdays 10AM-4PM CT

See Hours and Cutoff Dates

For your convenience, you can place orders by phone, fax, email or online.

Scheduled orders placed Monday - Friday will be processed at 5:00 p.m. local time.

Scheduled orders placed on Saturday will be processed at 4:00 p.m. Central time.

  Daily Order Cutoff Saturday Order Cutoff
USA 5:00 p.m. Local 4:00 p.m. Central
Canada 5:00 p.m. Local 2:00 p.m. Central
All Other Countries 2:00 p.m. Central 2:00 p.m. Central

Product Returns

Easiest + Fastest

Expedited Online Return

$24.95 using credit card
  • Includes next-day shipping and insurance up to $2,500 for the fastest refund
  • Convenient shipping label ready to print
  • Choose products online from order history
  • Automated forms ready to print

Standard Online Return

  • Choose products online from order history
  • Automated forms ready to print
  • Use your own shipping and insurance to send to the return address below

Manual Return

*USPS Next Day Saver Shipping Method. Available only in the contiguous 48 states. Excludes packages five pounds or greater, hazardous product, and oversize packages (irregular dimensions).

Return address

Stuller, Inc.
Attn: Customer Returns
302 Rue Louis XIV
Lafayette, LA 70508

What you need to know

  • Upon receiving and processing your return, we'll exchange, replace, or credit via original payment method within 1 business day
  • Return products must be in original condition and please include all packaging, envelopes, bags, boxes, etc.
  • Insurance coverage must be for full value of return items as Stuller is not responsible for lost or damaged shipments
  • Stuller is unable to accept hazardous materials or cash on delivery (COD) return shipments
  • Additional fees may apply for abuse of return privileges, not following guidelines, or shipping back of unaccepted items
  • Items returned because of manufacturing defects will be exchanged

Product Return Timelines

Products returned outside the No Fee Return Period are charged a 15% restocking fee.

Product
No Fee Return Period
Calendar Days from Invoice Date
Diamonds with Grading Report
Notable Gems™
10 Days
Finished Jewelry
Tools and Supplies
Packaging and Displays
Precut Fabricated Metals and Stampings
Watchbands
15 Days
All Other Products 30 Days
All Other Fabricated Metals
Books, CDs, DVDs
Imprinted Packaging/Displays
Special Orders
Selling Systems
Stuller Deals
Used Tools
Non-Returnable

Product Review Conditional Sales

For accounts with Product Review/Conditional Sale privileges, products returned outside the Review Period will be invoiced, and regular return timelines and fees will apply. Please use the provided prepaid air bill to return items and include all original packaging plus a copy of the conditional sale document or invoice. Read the full Terms and Conditions.

Product
No Fee Return Period
Calendar Days from Invoice Date
Diamonds and Gemstones Review 5 Days
Finished Jewelry Review 15 Days

Contemporary Metal Band Size Exchange Program

Stuller offers lifetime size exchanges for only $20 per exchange on Contemporary Metal Bands for a different finger size of the same ring if available or closest similar style or value at Stuller's discretion. Requires proof of purchase. Additional fees apply for engraving.

We're here to help

Our Customer Care Team is ready to assist you every step of the way

800-877-7777 option 3
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12/11/2019 Market Prices:
Gold 1466.80 Platinum 929.00 Silver 16.66