Returns
We take pride in everything that we sell, but we also understand that sometimes the unexpected can happen. We are here to help you and your business shine, so if something's not fitting or working as expected, we'll gladly take it back.
Easier Returns, Faster Refunds
You can now choose Expedited Shipping* on qualified items up to five pounds and get your refund faster. Print a next–day delivery label directly from Stuller.com, taking advantage of our $24.99 flat–rate shipping that includes insurance up to $2,500. To use this service, simply prepay your shipping label with a credit card.
*Available only in the contiguous 48 states. Exclusions include packages five pounds or greater, hazardous product, and oversized packages (irregular dimensions).
Two Easy Ways to Return
Return via the Carrier of Your Choice
OR
Return Using Our
Prepaid Label
How To Return
For quick and efficient returns, please follow these guidelines.
- Return merchandise within the required time frame. Anything returned outside of the time frame is subject to a 15% restocking fee.
- Merchandise must be in its original condition and packaging, including envelopes, bags and boxes.
- Returns shipments must be prepaid. Returns sent cash on delivery (CODs) will not be accepted.
- Stuller is not responsible for returns that are damaged in transit.
Upon receiving your return, we will exchange, replace, or credit. You will receive credit in the same manner as you paid for the merchandise.
Step One
Download Documents
Step Two
Prepare Shipment
Step Three
Affix Barcode or Prepaid Label
| Product Category | Return Period (From Invoice Date) |
|---|---|
| Red Box Diamonds® | 10 days |
| Black Box Gemstones® | 10 days |
| Finished Jewelry | 15 days |
| Tools and Supplies | 15 days |
| Packaging and Displays | 15 days |
| Precut Fabricated Metals and Stampings | 15 days |
| Watchbands | 15 days |
| All Other Products | 30 days |
| Imprinted Packaging/Displays | Non-Returnable |
| Special Orders | Non-Returnable |
| Selling Systems | Non-Returnable |
| Stuller Deals | Non-Returnable |
| Used Tools | Non-Returnable |
| All Other Fabricated Metals | Non-Returnable |
| Books, CDs, DVDs | Non-Returnable |
Additional Option
- Download the merchandise return form for the appropriate return center
- Fill out and place in package with merchandise
- Return insured for full value following same guidelines listed out as above
U.S. and International
Stuller, Inc
Attn: Customer Returns
302 Rue Louis XIV
Lafayette, LA, 70508
Canada
Stuller Customer Care Canada
55 Queen Street East, Suite 1307
Toronto, ON M5C 1R6
Product Review/Conditional Sale (PRCS)
| Product Category | Return Period (From Ship Date) |
|---|---|
| Red Box Diamonds® | 5 days |
| Black Box Gemstones® | 5 days |
| Non-Serialized Diamonds, Gemstones, and Pearls | 5 days |
| Finished Jewelry/Bridal | 15 days |
Select merchandise is available to qualified accounts for your customer's review (limits may apply). If not returned within the time frame of the Product Review/Conditional Sale ship date, the merchandise will be invoiced. If returned after invoicing, a 15% restocking fee will be applied. Terms and Conditions are subject to change*.
How to Return
- Include a copy of the conditional sale document or invoice and use the original packaging for the merchandise.
- Use the enclosed prepaid air bill to return items within 15 days for finished jewelry and bridal products or five days for diamonds and gemstones.
- Call FedEx or UPS to request a pickup.
Contemporary Metals Return Policy
Stuller’s standard return policy applies to its Contemporary Metal product, including tungsten, titanium, cobalt, ceramic, and stainless steel bands. Stuller will accept for return or exchange Contemporary Metal product that is received with a defect or any tungsten or ceramic band that becomes scratched or discolored. All returns and exchanges require proof of purchase, and exchanges will be processed for the applicable fee listed below. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.
Lifetime Sizing Policy
Stuller offers a lifetime size exchange service on its Contemporary Metal product. Applicable fees are listed below. Stuller will exchange your band for the same ring, or, at its discretion, a ring of similar style and/or value. Bands with engraving that are submitted for exchange are subject to an additional engraving fee.
| Product Category | Applicable Fees |
|---|---|
| Basic Contemporary Metals | $20.00 |
| With Diamond(s)- 0.05 CT or under | $20.00 |
| With Silver Inlay or Overlay | $20.00 |
| With Diamond(s)- 0.06 CT or over | $25.00 |
| With Gold Inlay or Overlay | $35.00 |
Hazardous and Heavy Items
At this time any items that are considered hazardous material cannot be returned to Stuller. Due to regulations, the U.S. Department of Transportation/Federal Aviation Administration can levy fines up to $55,000 or imprison people who attempt to ship hazardous materials without proper certification.
There are additional shipping costs for heavy (Air: five pounds and over), and dimensional weight (irregular package dimensions) packages.
