Boost Your Repair Business

All month long, we’re joining the latest tools and techniques with best business tips to help strengthen your repair services.

  • On average, jewelry repair services contribute 15% or more to your top line while accounting for 60% of foot traffic. Yet, most jewelers aren’t maximizing their opportunities for repair revenue.
  • Price your repair services according to David Geller’s Blue Book. And don’t worry, you can still charge more while attracting more repair customers than ever.
  • Reevaluate your repair take-in process. When a customer brings in a repair, explain the steps involved and the years of experience required to accomplish the task. This assures them of the value they’ll receive.
Tammy Lail

Tammy Lail
Stuller’s Vice President of Merchandising

From The Bench: The Repair Issue

Our latest issue focuses entirely on repair—from the latest tools and techniques to a bounty of business tips. We’ve also featured a few inspiring success stories from jewelers with distinctive paths and passions.

READ MORE


Watch Polishing Tips

A polished and refined case and band seems to validate the cost of a watch repair. After all, the watch’s exterior is all your customer gets to see.

  • Before polishing a two-tone watch, determine if it’s plated; otherwise, you’ll polish off the gold plating. A high end, two-tone watch will be stainless and gold—either 14K or 18K—eliminating this concern.
  • I like to polish with a 1½" muslin buff. It has good tension. The width means I can apply the polish with one side and then remove the polish with the other side without changing buffs.
  • When you’re polishing a satin band, start with a lower micron buff and then come back with a Bergeron Satin Wheel.
Beau Allain

Beau Allain
Certified Watch Repairman

Working with Rose Gold

Working with rose gold can be challenging. But with a few simple precautions, you’ll master the flow for a seamless rose gold solder.

  • Prep ahead. Make sure your components—as well as your solder sheet—are thoroughly cleaned and rinsed.
  • Then, pickle both. Your ultrasonic may leave slight traces of residue, but bathing your componentry in a hot pickle bath should do the trick. Remember, always use distilled water for pickling, as reactions can occur otherwise.
  • Before assembling, lay a thick coating of boric acid and alcohol mixture to prevent fire scale and oxidation. I usually use a bit more boric acid than alcohol in my solution.
Angela Busby

Angela Busby
Stuller’s Master Bench Jeweler

Chain Repair Tricks

With a proper repair and a high shine, your customer will return with a different chain for you to repair. And then a third. Eventually, they’ll return to purchase jewelry. Now that is a chain reaction.

  • Do not polish chains on a polishing machine. I do not know of any other procedure in the shop that has cut and broken more fingers than a chain becoming tangled around a polishing wheel.
  • Try a wooden polishing spindle. This innovative tool helps to polish chains, bracelets, watch bands, and pendants. Simply wrap the chain around the spindle, then rotate the tool against the buff wheel for a nice, safe shine.
Janet Richard

Janet Richard
Stuller’s Traditional Manufacturing Manager

Related Blog Posts and Articles

Find the Tools You Need to Make the Repair

Chain Repair
Chain Repair
Ring Repair
Ring Repair
Watch Services
Watch Services
Laser Welding
Laser Welding
Metals
Metals
Jewelry Cleaning
Jewelry Cleaning
Diamond Melee
Stuller Melee Diamonds
Calibrated Gemstones
Stuller Gemstones
Findings
Findings
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3/19/2019 Market Prices:
Gold 1307.70 Platinum 853.00 Silver 15.41