Product Review/Conditional Sale Program
We know that seeing a piece in person can make all the difference for you and your customer. Our program lets you take a closer look and present options for every request — all with the flexibility to return what doesn’t work.
How It Works
Our Product Review Program is designed to make decision-making easier. Once your account is approved, you can order eligible items — including diamonds, gemstones, and jewelry — to review before committing.
Order
Choose eligible products — including jewelry, diamonds, and gemstones — you'd like to show your customer in person.
Receive
Once approved, your review items will be shipped directly to you for review.
Review
Consult with your customer by showing them live product as they compare their options allowing you to have quicker sales and less inventory on hand. Review must occur within designated time period.
Didn’t Work Out?
Follow the steps below to return any items that aren’t the right fit.
Package
Securely repack each item using the original packaging materials. Include a copy of your product review/conditional sale document or invoice.
Label
Use the prepaid shipping label provided for return shipping. This ensures proper tracking and processing of your return. Return your package to the carrier directly to ensure the package is safe.
Return
To avoid automatic invoicing, please return each item by its designated return date. If returned later, standard return policy timelines and fees apply.
Terms and Conditions
For our full program guidelines, eligible product categories, and detailed return policies, please carefully review our Terms and Conditions.
Contact Us
We're here to help
For questions about eligible products, product review timelines, returning reviewed products, or getting approved for the Product Review Program, we’re here to help.