Dear Stuller Customer,

First and foremost we hope this note finds you and yours safe and sound. These are trying times and we are aware that you are operating, if able, under a difficult set of circumstances and we want to find new ways to help you. Beginning the week of Monday, April, 13th, 2020 we will resume shipping available in-stock items.  In addition, we will begin to rebuild our capabilities to deliver custom and manufactured items, with plans of being fully capable by May 4th, 2020.  For decades Stuller has prided itself on same day shipping with the quality and service you’ve grown to expect. We are operating with smaller teams as Louisiana continues to battle the virus. This will require us to use next day shipping as our “go-to’” on an interim basis. With that said, should you have the need for a same-day package, please let us know and we will make it happen.

We deeply appreciate your patience with us and we value your support over the decades. You can continue to place your orders via Stuller.com and our phone services, 1-800-877-7777, along with chat services are available during our normal operating hours from 8am-7pm CDT.  In addition, we have created a Frequently Asked Questions list that you can use as a reference.

The pandemic and its impact on individuals, communities, and businesses remains fluid. It seems like every twenty-four hours brings about a new set of circumstances that requires new decisions. Please know that we are actively seeking ways to support you. In the last two weeks, we have answered hundreds of inquiries and received huge support from you and your teams. Thank you for your words of encouragement and we will find a way together. 

Danny Clark
President
Stuller Inc.

Dear Stuller Customer,

Stuller has just completed the first week of a three week ‘stay at home’ proclamation delivered by the Louisiana Governor. It is our hope that following this proclamation and heeding the advice of the CDC that we will help slow the spread of Covid-19. We have numerous associates working from home and we are doing all we can to support you during these trying days, albeit in a limited fashion. Our scheduled re-open date is Monday, April 13th, 2020. This is a fluid situation and we will keep you informed of any changes in our status. We have been receiving orders from you and are looking forward to returning to our full capabilities as soon as we can.

We are passionate supporters of your business dreams and we will make every effort to partner with you along the way back. In the meantime please remember that you can place orders with us via stuller.com or by calling 800-877-7777.  In addition, we have created a Frequently Asked Questions list based on what we’ve been asked multiple times in the last week.

We take heart knowing that there will be brighter days ahead. The jewelry industry, our love and foundation, has seen everything by now. And through the centuries, the craftsmanship, the beauty, the sentimental value, and the flow of product throughout the world has continued. Thank you for your patience with us during this time and we look forward to serving you fully again in the near future.

Danny Clark
President
Stuller Inc.